Why ACEHOBA

At ACEHOBA we have a unique approach to providing affordable and hassle-free IT solutions to SMEs that significantly enhances their business performance. We believe in building long-term relationships with clients and invest the time and energy to understand their systems and business objectives. While we endeavour to keep costs down, our main goal is to offer the right solution. We are aware that there are many competent IT providers however, ultimately it is our people and values that make ACEHOBA Gibraltar's premier IT solutions provider.

Independent Solutions

We work with leading technologies and partner with proven vendors to offer the best possible range of technical solutions. However, we are not tied in to a particular vendor or technology, which gives us the freedom to recommend the most suitable solution for the client.

Proactive Monitoring

You can depend on us to not only keep systems and people going but also proactively manage your infrastructure. We set up automated alerts to let us know when there is an issue before it becomes a problem. In addition, we also do manual checks for anything which cannot be automated.

Detailed Reporting

You do not need to wonder what progress has been made on individual tickets as they are regularly updated online. An automated email lets you know when an update has been posted. In addition, we provide a monthly breakdown of all issues and charges.

Responsive Service

In business time is money: IT downtime can affect directly the bottom line. That's why we endeavour to respond as quickly as possible. All our support plans come with an individually tailored service level agreement (SLA) to match your business requirements.

Documentation

To share our knowledge, we fully document and maintain network configurations, common issues and passwords. You fully own the document so you won't be held hostage by a lack of knowledge about your own systems. 24x7 access is available to all the solutions we record in the client online portal.

Remote Support

With your permission, we set up remote support facilities to network devices (where possible). This allows us to respond quicker than if we have to attend on site and carry out maintenance tasks out of hours.