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Overview
ACEHOBA's IT Helpdesk is designed to provide first line support for your daily IT problems. We concentrate on supporting your existing infrastructure and compliment your third line arragements.
You benefit from knowing that if you have an urgent IT problem you will be able to speak to an analyst who can deal with your query. If we are not able to take your call for whatever reason we will call you back within 2 hours - guaranteed. Our response and fix times are mutually agreed in a Service Level Agreement so you know exactly what to expect.
Our breadth of technical skills means that we can bring to a satisfactory outcome your daily IT problems. These are some of issues we can deal with:
▪ User training on standard office software
▪ Software errors, installations, evaluations and testing
▪ Operating system errors, PC re-imaging, antivirus updates
▪ Mobile devices such as laptops, Blackberries, 3G cards, RSA tokens
▪ Email and spam
▪ Printing problems
▪ File and data sharing access
▪ Starters and leavers
▪ Internet services
▪ Telephony issues
No waiting around in frustration. Just reliable, prompt and expert advice day in, day out.
Proactive Support
We believe that prevention is better than cure. As the first point of contact, the IT Helpdesk is in a position to identify which IT issues are creating challenges rather than solutions. We can identify areas of the system that are underperforming, suggest enhancements or provide user training.
We log and monitor all our calls. It helps us analyse the data on your behalf and keeps us accountable - measure how we fared. The results are presented in a monthly report tailored to suit your specific requirements.
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